Shipping Policy

At HORUS, we combine premium fashion with efficient international logistics.
Your order is shipped directly from our distribution centres in the United States, Brazil, or Asia, depending on availability and your delivery address.
This approach allows us to optimise shipping times while keeping costs fair for you.

Processing Time

All orders are processed within 24 to 48 business hours.

  • Orders placed Monday to Friday are usually processed the same day or the next business day.

  • Orders placed on weekends or public holidays will be processed on the next business day.

Delivery Time

Once your order is processed, it is handed over to our logistics partners for shipment.

  • Standard Delivery: 3 to 9 business days (in most regions)

  • Extended Delivery: 10 to 15 business days (due to customs inspection, adverse weather, or peak demand periods)

Once your order is shipped, you will receive a tracking link to monitor its progress at any time.

Logistics Partners

We work with a carefully selected network of international and local carriers to ensure safe and timely deliveries.
Our partners include:

  • DHL, FedEx, UPS, USPS, Royal Mail

  • Deutsche Post (Germany)

  • Österreichische Post (Austria)

  • Swiss Post (Switzerland)

Your shipment will automatically be assigned to the most efficient carrier for your region at the time of dispatch.

Customs, Taxes and Fees

At HORUS, we cover all customs duties and import taxes.
Wherever you are, you will not pay any additional fees upon delivery.

We believe in a transparent, fair, and hassle-free shopping experience from start to finish.

Shipping Availability

We ship to almost every country worldwide.
Some remote areas or small islands may be subject to restrictions, but if your country appears at checkout, we deliver to you.

Order Modifications and Cancellations

Changed your mind? No problem: you have 10 minutes after placing your order to request a modification or cancellation.

Beyond this window, or once the order is in processing, it can no longer be modified, as we work to dispatch it as quickly as possible.

For any request, contact us immediately at:
📧 customerservice@horusthelabel.com

Need Help?

If you have questions about your delivery, contact our customer service team at:
📧 customerservice@horusthelabel.com