Need Help? We’re Here for You
Our customer service team handles all enquiries via our contact form or by email at customerservice@horusthelabel.com — it’s the fastest and most organised way to reach us.
While we love connecting with you on Instagram, TikTok and other social platforms, please note that direct messages are not monitored for customer support purposes.
If you need assistance, contact us exclusively through the form or by email: we’ll make sure your request is handled properly.
A Little Patience, Please
We know waiting can be frustrating, but sending multiple messages may slow down the processing of your request.
Don’t worry — we’ve received your message and we’ll get back to you as soon as possible.
Customer Service Hours
Our team is available Monday to Friday, during the following hours:
🌍 Europe (CET) – 9:00 to 17:00
🇬🇧 United Kingdom (GMT/BST) – 8:00 to 16:00
🇨🇦 Canada (EST) – 3:00 to 11:00
🇺🇸 United States (EST) – 3:00 to 11:00
🇦🇺 Australia (AEDT) – 19:00 to 3:00
🇳🇿 New Zealand (NZDT) – 21:00 to 5:00
Outside These Hours?
No problem — if you contact us outside our opening times, we’ll reply as soon as we’re back.
Your message has been received and will be treated as a priority.
Thank you for trusting HORUS — we can’t wait to assist you ✨