Cancellation Policy

At HORUS FASHION, every order matters. We work hard to process and ship your purchases quickly and reliably.
That is why cancellations are only possible under certain conditions.

Can I cancel my order?

Cancellation is possible within 24 hours of purchase or as long as no tracking number has been created or sent.

Once your order has been handed over to our logistics partners for preparation, it may already be in processing or in transit – cancellation is then no longer possible.

Why can’t orders be cancelled after processing?

Our system is designed to avoid delays – especially for international deliveries. Orders are sent directly to the warehouse shortly after purchase in order to:

  • speed up shipping;
  • reduce errors;
  • keep delivery times as short as possible.

If your order has already been processed, picked or shipped, it can no longer be cancelled or modified. Your statutory right of withdrawal remains unaffected: once received, you can return the item in accordance with our Returns & Refunds Policy.

What if I no longer want the item?

If you change your mind while your order is already on its way, you can:

  • let the parcel be delivered;
  • request a return within 14 days of receipt in accordance with our Returns Policy.

Once your return has been received and inspected, we will refund you, provided all conditions are met.

Please do not refuse the parcel or leave it unclaimed: a refused or unclaimed parcel is treated as a return to sender. In this case, we refund 70% of the amount paid once the parcel is back at our warehouse (flat fee of 30% for return transport, handling and restocking – see our Returns & Refunds Policy).

Key points

  • After dispatch, orders can no longer be cancelled – including for wrong size or change of mind. Once received, you can return the item in accordance with our Returns Policy.
  • A refused or unclaimed parcel is treated as a return to sender: we then refund 70% of the amount paid.
  • Please check your order details carefully before completing your purchase (product, size, colour, delivery address).

Made a mistake?

If you notice an error in your order, please contact us immediately at:
📧 support@horusfashion.com

If your order is still within the 24-hour window or no tracking number has been created yet, we will do our best to help.

If cancellation is no longer possible, our team will gladly help you with:

  • the return process;
  • alternative solutions such as store credit or a partial refund (where applicable).

Need more help?

We’re here for you!
Contact us at support@horusfashion.com or via our contact form – for questions about orders, returns, sizes or anything else.