Feel free to email our customer service at support@horusfashion.com – our team is happy to assist you.

We proudly offer free shipping on every order, worldwide, with no minimum spend.

We ship to most countries internationally. If your country is available for selection during the checkout process, we ship to you.

No custom fees: you will not be charged any custom duties or import fees on your order.

For any other questions, please send us an email at support@horusfashion.com.

We are pleased to offer free tracked shipping on all orders, with dispatch within 24 to 48 hours.

Estimated delivery times:

• UK: 2–5 working days
• Europe: 2–8 working days
• USA: 2–8 working days
• Canada: 2–8 working days
• Australia: 5–12 working days
• Rest of the World: 5–12 working days

Once your order has been shipped, you will receive a shipping confirmation email containing a tracking link so you can track your parcel.

If you have any questions about your order, please email our team at support@horusfashion.com.

Not in love? We can promise you a lot, but you'll only truly find out by trying it yourself.

That's why we offer a risk-free 30-day money-back guarantee on all orders. If you're not satisfied, you can return your product at any time, and we'll refund you the full amount.

For more details, please refer to our Returns Policy page.

Step 1: Contact us
Email us at support@horusfashion.com with your order number and a brief explanation of your return. Our team will provide the necessary instructions.

Step 2: Ship your package
Once you receive instructions, send your item to the provided address. Please use a shipping method with tracking to ensure safe delivery.

Step 3: Receive your refund
Once we receive and inspect your return, we will process your refund within 14 business days to your original payment method.

Cancellation policy

We understand that sometimes you may change your mind. So we offer a 24-hour cancellation window, as long as your tracking code has not yet been generated.

After this period, or once your order is processed for shipping, cancellations are no longer possible. If you need to return your item, please follow the return process outlined above.

Important notes

To qualify for a refund or exchange, items must be unused, in original condition, and have all labels and tags attached. Returns that show signs of wear, use, or damage may not be eligible for a refund.

Return shipping is the customer's responsibility, and all returns must be sent to our central warehouse. If you ordered the wrong size, you're welcome to exchange it for a different size — or choose between store credit or a refund, depending on your case.

For all detailed conditions, exceptions, non-returnable items, and refund guidelines, please review our full Return & Refund Policy.

No, you don't have to pay customs. We take care of the delivery fees. Feel free to email our customer service at support@horusfashion.com – our team is happy to assist you.

For further enquiries, please contact our team at support@horusfashion.com.